SSME State Exam N-AP SSME

  1. Service systems fundamentals. Product and service oriented economy paradigms and their differences. Service science, management and engineering (SSME) – definition, concepts, principles, characteristic. Service lifecycle. Relevant elements of knowledge explication in the framework of lessons learnt from Interim Project.
  2. Service and computational systems and their relationships. Importance people cooperation and of shared information. SSME interdisciplinary approaches. T-shaped professional. Service outsourcing. Relevant elements of knowledge explication in the framework of lessons learnt from Interim Project.
  3. Service oriented architecture (SOA), Web services, Information Technology Infrastructure Library (ITIL) – basics concepts, service IT infrastructure management. Relevant elements of knowledge explication in the framework of lessons learnt from Interim Project.
  4. Service systems and how to understand its domain. A way of a new service system modeling. Modeling of information and knowledge in a service context. Pattern constructions and views of service systems. Relevant elements of knowledge explication in the framework of lessons learnt from Interim Project.
  5. Semantics and information capability. Concepts and objects, high order objects. Modeling, modeling tools, modeling capability, universality principle, self-reference, MENTION-USE principle. Relevant elements of knowledge explication in the framework of lessons learnt from Interim Project.
  6. Service system domain understanding and modeling using connection-oriented approach. HIT data model as a tool for semantic modeling of service system. Lessons learnt from interim project in comparison with the theory.
  7. Business process modeling and management. Business rules and human interaction with processes. Service system architecture. Service system construction. Service system verification and validation. Lessons learnt from Interim Project point of view.
  8. Project, Program, Portfolio (PPP) management definition according to international standards. PPP management as a necessary precondition of service system development and operating. How PPP management together with service system lifecycle can help to create an effective IT support of business in a particular domain. Lessons learnt from Interim Project point of view.
  9. TOC – Theory of Constraints, Critical Chain, and management of projects with floating objectives. Synergy of projects within a program. Knowledge management and PPP management in a service system lifecycle. Management of service using time cycles. Lessons learnt from Interim Project point of view.
  10. Importance of teamwork in service systems – roles of people and their cooperation. Basic team communication skills. Assertive communication principles. Activities/actions planning, monitoring, work estimating and evaluating. People evaluation and motivation. Quality assurance. Lessons learnt from Interim Project point of view.
  11. Introduction to distributed algorithms. Basic notions, problems and solutions, distributed and centric architecture and its differences. Petri nets – basic concepts.Basic principles of modeling with Petri nets. Relation between distributed and service systems. How it was mirrored in lessons learnt from Interim Project?
  12. Net-Centric Computing basics – concepts, principles, architectures. OSI model, Internet protocols. Routing, basic computer network services, network security and management. Computer networks role in service systems. How it was mirrored in lessons learnt from Interim Project?
  13. Role of security in service systems. Audit, security management and inspection. Security policy – creation, development and promotion. Risk analysis, its role and methods. Security evaluation, its criteria and evaluation processes. Security standards and cryptography. How it was mirrored in lessons learnt from Interim Project?
  14. Applied cryptography – digital signature, public key management, certification authorities and public key infrastructure. User authentication – secret information, tokens, biometrics. Internet security. Connections to service providing and service systems. How it was mirrored in lessons learnt from Interim Project?
  15. Human factor in service systems, importance of proper interface design. Basics of human-computer interaction. Psychological and physiological aspects of interface design: memory, attention, perception and decision. User centered design and prototyping. Representation and visualization methods, advanced visualization methods. Human judgment supporting visualization. Dialog systems basics. How it was mirrored in lessons learnt from Interim Project?
  16. Product and service oriented economy paradigms. Marketing basics, understanding service, markets, products and customers. Cooperation with customers. Win-win strategies. Management and marketing in service systems environment in opposite to traditional conception. Lessons learnt from Interim Project point of view.
  17. Management, marketing and project management relationships in service systems. Management by Competences. Theory of vitality. Process and resource management. Strategic company orientation and planning. People evaluation and motivation. Risk Management. Lessons learnt from Interim Project point of view.

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