Service systems fundamentals. Product and service oriented economy paradigms and their differences. Service science, management and engineering (SSME) – definition, concepts, principles, characteristic. Service lifecycle. Relevant elements of knowledge explication in the framework of lessons learnt from Interim Project.


mgr-szz/ap-ssme/1-ssme.txt · Poslední úprava: 2014/10/27 09:07 (upraveno mimo DokuWiki)
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